“Once, Twice, Three Times a lady debited by amazon.co.uk”

Just received this email from Kirstie.

I’m worried about her mental health.  I may have passsed something on to her.

From: kirstie @ xxxxx.xx.uk 
Sent: 04 December 2007 15:22
To: neil @ xxxxx.xx.uk
Subject: RE: maybe you might be interested in this

Am having a ‘to do’ with Amazon now. They claim they cannot take the money from my card and that I should check it and change my card details to another one; BUT they have already taken money out for this order – three times for different products!
I am adding them to my bad customer service list:

Bad list
Amazon (their hi-tech ‘call me back’ system doesn’t work and their automated message is not adequate, and for hiding their customer service details in a random place)
PC World Tech Guys (you know the long story)
Anyone who takes over 10 weeks to make a sofa and charges you for it in advance: Sofa Workshop, DFS

Good list
Egg.com (a helpful person answered the telephone (not a machine) and in the UK, and she knew what I was talking about)
CD Baby (for sending me a lovely message – I will shop there again)
John Lewis (for not charging in advance for a sofa and for replacing broken washing machine no questions asked)
Vodafone (for not rushing my call to make their figures look good)

These are just recent interactions of course but at the moment, the good list is outweighing the bad, which is quite positive.
K xxx

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